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FAQ

Questions, answered.

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For buyers

We're an end-to-end sourcing and procurement partner. We take your RFQ, find and verify Indian manufacturers, manage sampling, factory audits, negotiation, production monitoring, QC inspection, compliance testing, logistics and customs — and deliver to your door. One accountable partner from RFQ to doorstep.

A directory gives you names; an agent typically handles introductions and negotiation. We stay accountable across the entire chain — including inspection, compliance and delivery — with milestone-based fees and documented checks at every stage.

Typically 200–1,000 units, depending on the category, materials and level of customisation. We'll tell you what's realistic for your product before you commit.

Samples typically take 7–14 days once the brief is locked. Production typically runs 6–12 weeks from purchase order to dispatch, depending on category and order size.

Yes — before you share designs, drawings or pricing. Every brief starts with an NDA.

We work with buyers in the US, UK, EU, Middle East and Australia, among others. Tell us your destination and preferred Incoterm (EXW, FOB, CIF or DDP) and we'll plan the route.

Quality & compliance

We monitor production and run a pre-shipment inspection using AQL 2.5 for major defects and 4.0 for minor defects, with photo-documented reports. Stricter levels are available if your product requires them.

We regularly work with REACH (EU), CPSIA (US children's products) and ISPM 15 (wooden packaging), and with suppliers certified to ISO 9001, 14001 and 45001. Testing is coordinated with accredited labs.

Yes. We do not work with ivory, tortoiseshell or any CITES-restricted materials. Horn and bone products are sourced only as by-products, with origin documented.

Our AI-assisted tools help us discover candidates; then a member of our team verifies each supplier's registration, export credentials and capability before it is shown to any buyer. Factory audits add an on-site check before you commit.

Fees & payments

Fees are transparent and milestone-based: you pay as we deliver defined stages — for example shortlist delivered, samples approved, PO placed, inspection passed, goods delivered. You'll get a written fee schedule with your proposal before any work begins.

Our proposal shows our fees separately from product, testing and freight costs, so you can see exactly what you're paying for.

Yes. Factory audits, QC inspections, compliance coordination and logistics are all available on their own.

For suppliers

Registering your interest is free. After review, our team will contact you about verification and how we work with suppliers.

Genuine export buyers — importers, brands, retailers, distributors and e-commerce sellers — with real briefs. We share buyer requirements only after you've been verified.

Not necessarily. Export experience helps, but capable manufacturers and artisan clusters new to exporting can work with us; we help with documentation, compliance and logistics.

For consultants & partners

Independent QC inspectors, sourcing agents, freight forwarders and CHAs, testing labs, product designers, export and compliance consultants and packaging experts.

We match partners to buyer projects based on location, specialisation and track record. You'll be contacted when a relevant project comes up.

Still have a question?

Message us on WhatsApp or send your RFQ — we'll answer in the context of your product.

Or call +91 87553 00795 · support@indiaunbox.com