HORECA & Contract Program

Turn-key supply for Hotels, Restaurants, Cafés, Resorts, and Institutional buyers—from mock-up room to multi-property rollouts. We combine India’s best FF&E/OS&E makers with rigorous QA, compliance, and door-to-site logistics so you open on time, within spec, and within budget.

What we deliver

Scope buckets

  • OS&E (Operating Supplies & Equipment): tableware, buffetware, flatware, glassware, cookware (incl. GN pans), barware, chef knives, trolleys, housekeeping kits, room accessories, amenity sets, linens & uniforms, signage, back-of-house storage.
  • FF&E (Furniture, Fixtures & Equipment): guest-room & lobby furniture, outdoor seating, lighting, mirrors/art frames, planters, partitions, host stands, bread & pastry displays.

Service stack

  • Spec-to-BOQ engineering: convert brand/ID drawings into itemized Bills of Quantities with target cost and lead time.
  • Mock-up room / pilot outlet: samples + installation guidance; transit/usage testing; feedback loop into production.
  • Compliance pack: food-contact where needed (LFGB/FDA), finish/chemical declarations (REACH/azo/lead limits), wood packaging ISPM-15, textile care labels, fire/FR where applicable (e.g., curtains/upholstery per local norms), BIFMA/EN furniture performance where required.
  • QA program: Golden sample → PP sample → DUPRO → PSI (AQL) with corrective actions, traceability, pack-out verification.
  • Door-to-site logistics: FOB→DDP preview, phased deliveries, floor-wise kitting, and replacement/spares plan.
  • Reorder & warranty: SKU codes, minimum stocks, SLA for replacements, warranty terms coordinated with manufacturers.

Categories we’re strong in (India cluster advantage)

  • Moradabad: buffetware, chafers, bar tools, serveware, signage, planters, metal décor.
  • Jodhpur/Saharanpur: guest-room furniture, restaurant tables/chairs, host stands, partitions, wall décor.
  • Panipat/Karur: bed & bath linen, table linen, staff uniforms (cut-and-sew), laundry bags.
  • Bhadohi: area rugs, runners, bespoke carpets for guest rooms & corridors.
  • Khurja/Firozabad: porcelain/stoneware vitrified tableware, glassware, dispensers, jars.
  • Paper/Print hubs: menus, placemats, coasters, rigid gift boxes, eco-disposables.

How the program runs (7 phases)

  1. Discovery & Brief
    Brand standards, property count, opening date, service style (à la carte/buffet/banquet), FR/food-contact requirements, par levels, and budget.
  2. Engineering & Costing
    Convert menu & room specs into BOQs, apply Should-Cost targets and Lead-Time windows; value engineering options with materials/finishes.
  3. Samples & Mock-Up
    Product + packaging samples; fit/finish checks; lifecycle tests (dishwasher/thermal shock for tableware; laundry cycles for linens; salt-spray for metals where relevant).
  4. Approval & PO
    Golden sample sign-off; AQL plan; packaging specs; artwork & brand assets (logos, fonts, Pantones, barcodes if needed).
  5. Production & QA
    Raw material booking; pilot/PP run; DUPRO at 20–60%; PSI at ≥80% packed; corrective action loop.
  6. Logistics & Site Kitting
    FOB→DDP workflow; phased shipments; carton mapping by room/outlet; delivery appointments; optional on-site supervision.
  7. Handover, Reorders & Warranty
    Handover pack: spec sheets, care/use guides, spare parts; reorder MOQs & lead times; warranty and incident reporting process.

Quant models we use (so nothing is missed)

Rooms, linens & towels (PAR method)

  • 3-PAR standard for hotels:
    Sheets/duvet covers/pillowcases/towel sets = Keys × PAR (e.g., 150 keys × PAR 3 = 450 sets).
  • Laundry loss & breakage factor: +4–7% buffer depending on operation.
  • Spec drivers: fabric (cotton/TC/linen), GSM/TPI, whiteness index, shrinkage %, colorfastness grade.

F&B cover planning

  • Crockery & cutlery: 1.5–2.0× peak covers; glassware: 2.0–2.5× (breakage buffer, service rotation).
  • Buffetware: GN pans by menu; hot/cold display capacities by footfall; induction/warmers per station.
  • Back-of-house: racking, trolleys, storage bins sized to daily throughput.

Furniture performance

  • Seating weight rating & cycle tests (ANSI/BIFMA/EN equivalents), joinery & finish durability, outdoor UV/salt-spray needs.

QA & Compliance (hospitality-specific)

  • Food-contact tableware & metal finishes: migration & heavy metals testing where applicable; dishwasher/thermal shock cycles.
  • Textiles: dimensional stability, colorfastness to wash/rub, seam strength; FR where mandated by local code (curtains/upholstery).
  • Furniture & coatings: adhesion, scratch/abrasion, moisture resistance; safe edges/radii; stability & tip testing where relevant.
  • Traceability & documents: test reports, COC/COI, material declarations, MSDS/SDS for chemicals, ISPM-15 for wood packaging.

Timelines & MOQs (guidance, working days)

WorkstreamSamplesBulk (typical)Notes
Porcelain/Stoneware tableware14–2130–45New moulds add 10–18 days
Pressed/Spun/Plated buffetware7–1018–35Tone matching may add 2–4 days
Glassware (decor/etch)10–1420–35Check stack height & nesting
Linens & uniforms5–1012–25Color/embroidery strike-offs 3–5 days
Furniture (wood/metal)10–2025–45Upholstery/FR may add 5–10 days

(Use our Lead-Time Guide for seasonality and risk buffers.)

Example roll-out (illustrative)

4-star, 150-key urban hotel

  • Rooms: 3-PAR bed & bath linens (450 sheet sets; 900 pillowcases; 450 towel sets) + 5% overage.
  • F&B: All-day dining 120 covers → crockery & cutlery at 1.8× (=216 sets), glassware at 2.2× (=264 pcs per type); buffetware GN 1/1 × 12, 1/2 × 18, induction warmers × 6.
  • Public areas: lobby/lounge seating for 40 covers; outdoor café 30 covers (powder-coated, UV-stable).
  • Timeline: Mock-up + approvals 4–6 weeks; bulk supply windows staggered across 6–10 weeks; door-to-site via DDP with floor-wise kitting.

Sustainability options

FSC paper & timber, recycled metals/glass, water-based or low-VOC coatings, organic/BSCI/SEDEX-audited textiles where available, minimal-plastic packs, repairable hardware, spare kits.

Deliverables you receive

  • BOQ with should-cost & landed-cost (DDP) bands
  • Gantt timeline with inspection slots
  • Spec sheets, drawings/dielines, care/use guides
  • Test & compliance pack, COC/COI
  • Packing plan (kitting map), shipment labels & site-wise manifests
  • Reorder catalogue with MOQs & lead times

What we need to start

Opening date, property count & locations, brand/ID pack, menu style & peak covers, room types & key count, par policy, compliance requirements (FR/food-contact), delivery constraints (dock timings, lift size), budget targets.

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