What we deliver: month-on-month supplier scorecards, live risk signals (logistics, fuel, FX), and corrective-action follow-through—so performance stays on contract, not on hope.

What IndiaUnbox continuously tracks

• Delivery reliability (OTIF)
  
  • We track On-Time, In-Full against the exact delivery window and quantities agreed. OTIF is the gold-standard service KPI adopted across industries (akin to SCOR’s “perfect order” reliability metric).
    
• Quality performance (PPM & AQL)
  
  • Incoming quality is monitored as PPM (defects per million), tied to your AQL plans; spikes trigger 8D corrective action and layered process audits.
    
• Schedule reliability & transit risk
  
  • We incorporate global ocean schedule reliability so lead-time promises reflect reality (industry reliability reached ~67.4% in June 2025).
    
• Port & landside flow
  
  • Export dwell at Indian gateways is trended to keep detention/storage cushions factual (e.g., PAN-India export dwell ~88.5 hours in May 2025).
    
• Freight, fuel & FX normalization
  
  • Quotes and open POs are normalized weekly to the Drewry World Container Index (e.g., $2,424/FEU on 07 Aug 2025) and diesel RSP (Delhi ₹87.67/litre on 12 Aug 2025). Payments/price clauses reference FBIL/RBI FX rates.
    
• Audit cadence & supplier QMS health
  
  • Internal/remote audits follow ISO 19011 guidelines; suppliers’ ISO 9001 performance-evaluation requirements (Clause 9) are reinforced in our reviews. Where lab tests are needed, we prefer NABL-accredited (ISO/IEC 17025) labs.
    

How the monitoring works (our operating rhythm)

1. Data capture & normalization (weekly): OTIF, PPM, NCRs, line-stop events; logistics signals (WCI, schedule reliability prints, port dwell), fuel (PPAC), and FX (FBIL/NSE) flow into a single performance view.
   
2. Exceptions & alerts: Automated triggers fire when:
   
   • OTIF drops below your threshold;
     
   • PPM rises above control limits;
     
   • WCI moves ±10% WoW on your trade lane;
     
   • Export dwell spikes beyond trailing 3-month average;
     
   • Diesel or USD/INR shifts break agreed banded clauses.
     
3. Corrective action loop: We issue supplier-owned 8D actions, verify containment, and close with evidence (photos, test reports, re-inspection lots). Audits align to ISO 19011 (plan-do-check-act, competence of auditors).
   
4. Quarterly Business Review (QBR): Trend lines for OTIF/PPM, top defect modes, CAPA aging, logistics variance vs. benchmarks, and contract KPIs; actioned with next-quarter targets and (if needed) price/lead-time resets tied to indices.
   

What you (and your suppliers) see

• Supplier Scorecard (monthly):
  OTIF, PPM, NCRs, CAPA closure %, on-time shipments vs. promise date, and schedule-reliability-adjusted lead-time accuracy—each footnoted to public benchmarks (WCI, PPAC, LDB, FBIL).
  
• Logistics Reality Panel (weekly):
  Latest WCI and Sea-Intelligence schedule-reliability figures for your lanes, so rescheduling is proactive—not reactive.
  
• Audit & Compliance Tracker:
  ISO 9001 Clause-9 evidence (monitoring & measurement), ISO 19011 audit plans, and any third-party test reports from NABL labs.

Why this keeps contracts honest

• Objective yardsticks: When a supplier cites “market conditions,” we align claims to independent indices (freight, fuel, FX) and official dwell data before accepting any change.
  
• Quality anchored in standards: Continuous monitoring is rooted in ISO 9001 (performance evaluation) and ISO 19011 (audit discipline), and verification uses ISO/IEC 17025 labs where applicable.
  
• Predictable lead-times: We adjust production and shipping calendars using industry schedule-reliability prints, reducing “surprise” delays.
  

Your deliverables

• Live Supplier Scorecard with alerting thresholds and root-cause status.
  
• Weekly Logistics Update (WCI, schedule reliability, dwell, fuel, FX) with recommended actions.
  
• Quarterly Governance Pack (QBR) + Audit Reports aligned to ISO 19011, including CAPA effectiveness checks and next-quarter commitments.
  

Bottom line: Ongoing monitoring isn’t a dashboard—it’s a contract-enforcement system powered by public benchmarks and ISO-grade auditing. That’s how IndiaUnbox keeps suppliers performing, shipments flowing, and your targets intact.