IndiaUnbox Returns Claims Pack
If something isn’t right, we fix it fast and fairly.
This page explains what’s eligible, the evidence we need, the timelines, and how we resolve issues—plus a downloadable claim pack.
What’s covered
- Manufacturing defects – workmanship, materials, finish mismatch vs golden sample/spec.
- Short / over shipment – count discrepancies vs packing list.
- Documentation & compliance – test/DoC/label gaps agreed in the PO.
- Transit damage – carton/pallet damage in transit (process depends on Incoterms).
Not covered: change-of-mind, wear-and-tear after acceptance, storage/handling damage at destination, or modifications outside spec.
Time windows
- Transit damage: report within 48 hours of delivery (note damage on POD).
- Manufacturing defects: report within 14 days of discovery, within the 90-day warranty window.
- Short/over shipment: report within 7 days of delivery.
Missed windows reduce carrier/insurance recoveries—please notify us quickly.
Incoterms & responsibilities
- FOB/CFR/CIF: Buyer holds transit risk; file the carrier/insurance claim—we assist with docs, photos, and statements.
- DAP/DDP: IndiaUnbox manages the carrier claim and keeps you updated.
Regardless of term, we’ll help you document and resolve fast.
How to file a claim (3 steps)
- Download & fill the claim form below (or use the web form).
- Attach evidence: outer carton/inner pack/labels, defect close-ups with scale, BL/AWB & CI/PL, inspection refs, batch & carton numbers.
- Send to: claims@indiaunbox.com (or your PM thread). You’ll receive an RMA number.
Our SLAs
- Acknowledgement: within 2 business days.
- Initial assessment: within 5 business days.
- Resolution plan: within 7–10 business days (repair/rework, replacement, credit/discount, or carrier claim).
Remedies (what we can do)
- Rework/repair (field fix or at factory)
- Replacement (partial or full)
- Credit/Refund (affected units; freight credited if we request a return)
- Discount (for cosmetic, non-safety issues)
Disposition can require an RMA return or certified destruction (we provide a template).
Download the Returns & Claims Pack (Excel)
Everything you need to submit and track a claim:
- ReadMe_Policy_Snapshot – windows, evidence, roles by Incoterm.
- Claim_Intake_Form – one row per issue; captures PO/SKU, quantities, photos, and remedy request.
- Evidence_Checklist – photo & document prompts so nothing is missed.
- Credit_Replacement_Calc – auto credit math (qty × price × credit %) + freight/re-inspection adjustments.
- RMA_Disposition – approval, return address/date, replacement reference, or destruction certificate log.
- Carrier_Claim_Template – if transit damage needs a carrier/insurer file.
- Policy_FAQ – editable answers to common questions.
Download the Returns & Claims Pack (Excel)
Quick tips to speed things up
- Photograph outer cartons before opening and note any damage on the POD.
- Keep golden sample and inspection report IDs handy.
- For plating/finish/color claims, include a photo side-by-side with the approved swatch.
For short shipment, show carton count and C/No. ranges.
