In the IndiaUnbox app
- Open the IndiaUnbox app and log in.
- Tap Account (bottom right).
- Tap Delete my account.
- Read what is deleted and what we keep, type DELETE and tap Delete my account.
You are logged out straight away. We finish the deletion within 30 days and email you when it's done. The same steps work for buyers, suppliers and partners.
Without the app
Use the form on this page, or email support@indiaunbox.com from the email address on your account with the subject “Delete my account” and your account code (shown in the app under Account, for example IU-B-1234). To protect your account, we confirm the request with that email address before deleting anything.
What we delete
- Your login and profile: name, company, email address, mobile number, country or market, and your factory location and details if you are a supplier.
- RFQs, quotes and drafts that didn't become an order.
- Your messages with the IndiaUnbox team and photos you added outside an order.
- The phones registered for your push notifications.
- For partners (QC, logistics, labs): your partner profile and private payout details.
- Newsletter and early-access sign-ups made with the same email, if you ask.
What we keep, and why
- Records of orders you placed or supplied — purchase orders and their online acceptance, invoices and payment records, and the inspection, shipping and lab reports and photos that belong to those orders — for as long as tax, accounting and trade laws require. Only the IndiaUnbox team can see them, under your account code, and we delete them when that period ends.
- A short note that you asked for deletion and when we completed it (your email and the dates), so we can show we did it.
- Copies in our database provider's automatic backups, until they are overwritten on its normal schedule.
If an order is still running, your sourcing manager will email you about finishing it; the account deletion goes ahead either way. Other buyers and suppliers only ever saw you as a code, so nothing about you stays visible on the RFQ board or in the directory.
How long it takes
We complete every request within 30 days and email you when it's done. Changed your mind? Write to support@indiaunbox.com before then.
Delete some data and keep your account
You can change your profile and mobile number in the app (Account) or on the website (your dashboard). To remove a photo, a message, an RFQ or what your supplier listing shows, message your sourcing manager or email support@indiaunbox.com. Unsubscribe from the newsletter with the link in any issue.
More about how we handle your information: privacy policy.